Software maintenance and support
Every software product we have built in the past has been in use for years, and we build every new product with the same goal in mind: to build software that lasts, that can be adapted, and that can be continually improved. This means that we are with our customers for the long term. That is why we insist that even the smallest projects are designed to provide long-term maintenance support.
Some of the tasks that need to be addressed in the long term are handled in-house by our customers, and we simply focus on product development. For some, we take on the full range of maintenance and support tasks, including:
- Bug fixing and issue resolution
- Technical support and troubleshooting
- Performance optimization and tuning
- Security auditing and enhancement
- Backup and disaster recovery management
- Platform updates and maintenance
- Integration and customization support
- Documentation and knowledge base management
- Service level agreement (SLA) management
- User training and support
- Feature enhancements and upgrades
- Code review and quality assurance
- Server monitoring and management
- Compliance testing and verification
- Migration and data transfer management